Resources & Support

Have you ever had a question and either didn't know where to find the answer or were too afraid to ask? If so, you've come to the right place.

As the name would suggest, this section is a compilation of answers to the questions our clients commonly ask. Just start by following one of the links below.

1. How do I send a file to you?
2. What kind of work do you print?
3. What if I need business forms, big color prints, or labels?
4. How long does it take for you to complete my order?
5. What is a "proof"?
6. Why do I need to look at a proof if I've already given you everything I need to have done?
7. Do I still need to approve a proof if I bring my work in on disk?
8. What are the comparative advantages of producing my job on your duplicating devices versus producing them on your presses?
9. How do I go about getting an estimate from you?
10. What are free colors?

1. How do I send a file to you?
   Simply click on this question and a link will open our send a file page. After answering a few questions and describing your job scroll to the bottom of the page and attach your file to one of the 3 boxes by clicking on the browse button and then choosing your file(s) by name. We are able to receive up to 3 separate files of 100 megs total at a time, if you require more simply repeat the process.
   Please give us a call and talk with one of our customer service representatives with any questions and we will be happy to walk you through this process.
   
   
   
   
2. What kind of work do you print?
   Printing Services - From one-color to full-color printing, our print center has the capability to meet your needs. From short run to long run, we can offer a solution that will be just right for you.
   
   Copy Services - Our high-speed duplicators can produce copies efficiently and economically whether you provide hard copy or bring in digital files on disk. Our state of the art production duplicating equipment allow us to deliver work quickly and efficiently in both black or full color.
   
   Finishing Services - We can cut, perforate, score, number, fold, collate, saddle stitch, bind, die cut, emboss and just about any other bindery process you could ever need.
   
   Design Services - We utilize the latest design technology available in order to offer a full range of design services. If you need a brochure, or a book produced, we can work from your print ready copy, use the files you provide on disk, or design your job from scratch.
   
   
3. What if I need business forms, big color prints, or labels?
   We routinely print a wide verity of work including multi-part continuous feed or single sheet forms, short run prints up to 12" x 18" or longer run prints up to 28" x 40", we print many types of labels single and multi color or full color, foil, or security. For a more complete list please see the attached link.
   
   
4. How long does it take for you to complete my order?
   There really isn't a short answer to this question. Some jobs can be produced in minutes and some jobs may take days. Let us know when you need your job completed and we'll let you know if it can be done. We go to great lengths to meet your most stringent demands.
   
   
5. What is a "proof"?
   A proof is a way of ensuring that we have set your type accurately and that everything is positioned according to your requirements. Typically, we will produce a proof which will be faxed to you, or sent to you online or printed on paper which can be viewed in our print center or delivered to you in person.
   
   On multiple color jobs, we can produce a color proof on our color output device to show how the different colors will appear.
   
   
6. Why do I need to look at a proof if I've already given you everything I need to have done?
   You best understand what you wish your job to look like. We will do our best to interpret your wishes. Your approval on the final proof is assurance that you have looked over every aspect of our work and approve it as accurate. It benefits everyone if errors are caught in the proofing process rather than after the job is completed and delivered.
   
   
7. Do I still need to approve a proof if I bring my work in on disk?
   It may seem like a proof wouldn't be needed in this case but it really is. Output devices process digital information using a variety of processing languages. Your approval of the proof which we will provide assures that the output device used has correctly interpreted and processed the information you have provided.
   
   
8. What are the comparative advantages of producing my job on your duplicating devices versus producing them on your presses?
   The advantages of our duplicating devices are best realized on runs of 1000 or less requiring black printing and where a fast turnaround is needed. If the piece included photos or halftone screens the copy quality would be lower than that achieved by the printing process. On longer runs or where multiple colors are desired, as well as when screens or halftones require higher quality, offset printing would be the best alternative. The only disadvantage of the printing process would be the longer production time requirements.
   
   
9. How do I go about getting an estimate from you?
   Well, since you are here, we would suggest you use our online estimate request form. Otherwise, the best way to ensure that we get all the information necessary to do an accurate quote, give us a call and talk with one of our customer service representatives.
   
   
10. What are free colors?Of the over 5000 ink formulas we can mix, we have chosen the five most popular which we provide at no additional charge, one each day of the week.
    
    Monday - Reflex Blue
    Tuesday - Red
    Wednesday - Green
    Thursday - Brown
    Friday - Burgandy
    Every day - Black
    We also Offer UK Blue, Transylvania Crimson and Hunter Green at a reduced price.